Gigabyte India, Top manufacturer of Motherboards and other Computer peripherals, has announced the enhancement of their new Service Centers across India. Company’s consumers were reportedly facing replacement and repair problems earlier, due to company had only few service centers. People use to travel for long distance, to get their equipment repaired from service centers in other cities.
Gigabyte has opened their Exclusive Service Center in Mumbai City, alongside other cities such as Ahmedabad, Kolkata, New Delhi and Cochin. With expanding the number of service centers, company aims to enhance their brand image among consumers, and thus they can generate good sales vice versa with better post sales support. Company mentioned that they have taken the property/building where Service Centers are being developed, is take on rent. Company has leashed these Centers with BGA repair machines, and powered them with 4-5 Engineers in every service center. These engineers are capable to provide up to Level 4 Motherboard repair, which is considered as last Level in technical language, if motherboard can be repaired.
Gigabyte Exclusive Service Centers includes 1,000 square foot space land, which are located in nearest to main IT Hardware markets of respective cities. Company mentioned that, New Delhi Center would be hub for UP and other nearest states such as Uttarakhand, and Rajasthan. Accel Frontline will also provide manpower (engineers) to the Gigabyte Service Centers. Company’s Sales Director, expect Growth of company in India, with their step. He stated that this would improve their relationship with customers, and company would become more trustworthy among consumers, for better and faster Turaround Time (TAT).
Gigabyte is working with more than 30 Premier Partners, as the Special Service Partners (SSPs), which are basically collection points to collect defective products. Company has opened Across the Table Replacement (ATR) centres in the cities of Banglore, Panjim, Hubli, New Delhi, Mumbai (Tardeo/Andheri), Chennai, Secundarabad, Ernakulam, Bhuvaneshwar, Ahmedabad, Indore, Patna, Ludhiana, and Kolkata. In the future, company has also prepared to open Service Centres in Chandigarh, Pune, Nagpur, Surat, Guwahati, and Raipur. There are more than 30 Accel Care Centers (ACC) which are responsible to collect Motherboards. Gigabyte Products are distributed through Redington India, Neoteric Infomatique, and Ingram Micro.